Refund Policy

Learn about our refund process and eligibility criteria.

1. Refund Eligibility

We offer refunds under the following conditions:

  • Server has not been used
  • Technical issues on our end
  • Request within 24 hours of purchase
  • Server doesn't meet advertised specs

2. Non-Refundable Items

The following are not eligible for refunds:

  • Used or modified servers
  • Custom configurations
  • Resource upgrades
  • Services used over 24 hours

3. Refund Process

To request a refund:

  1. Contact us through Discord
  2. Provide your order ID
  3. State your refund reason
  4. Wait up to 24 hours for processing

4. Partial Refunds

Partial refunds may be offered for:

  • Unused prepaid time
  • Resource downgrades
  • Extended outages

5. Cancellation

Servers can be cancelled through your control panel. Remember to backup your data before cancelling.

6. Disputes

For any refund concerns, contact us throughDiscord.

Last updated:2/27/2025